Frequently Asked Questions

1. Do you offer free shipping?

Yes! We offer FREE standard shipping on orders over $100 CAD.
For orders under $100 CAD, a flat shipping fee of $7.95 CAD will be applied.

2. How long does delivery take?

Our standard shipping typically takes 6–10 business days.
Please note that delivery times may vary depending on your location and external shipping factors.

3. How long does it take to process my order?

Orders are usually processed within 2–3 business days after payment confirmation.
During busy seasons or special promotions, processing time may be slightly extended.

4. What is your return and refund policy?

You can view our detailed policy on the Returns & Refunds Policy page.
In short, you may return your order within 30 days from the date you placed the order.
If you receive a defective or incorrect item, please contact our support team for quick assistance.

5. Where do you ship to?

Currently, We only ship to addresses within Canada. We’re thrilled to serve our Canadian customers and ensure a smooth delivery process.

8. How can I contact customer support?

You can reach us anytime through our Contact Us page or by email support@tapstrore.com.
Our friendly support team will respond within 24 hours on business days.

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Frequently Asked Questions