At Tapstrore, We understand that sometimes, things may not go as planned, and you might need to return or refund a product. Rest assured, we’ve got you covered with our easy and transparent Returns & Refunds Policy.
1. Returns Eligibility
We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, you may be eligible to return the item. To be eligible for a return, please ensure the following:
- The item must be in its original packaging.
- The product should be unused and in the same condition you received it.
- All tags, labels, and accessories must be intact.
2. Time Frame for Returns
You can return your order within 30 days from the date you placed the order. Unfortunately, after this period we will not be able to process your return.
3. How to Initiate a Return
To initiate a return, please contact us at [email protected] with your order number and a brief explanation of why you are returning the item. We will guide you in detail on how to return your order.
4. Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received.
5. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 5 days.
6. Defective or Damaged Items
In the rare event that you receive a defective or damaged item, please contact our customer support team immediately within 48 hours of receiving your order. We will guide you through the process of returning the item and provide a replacement or issue a refund.
7. Exchanges
At this time, we do not offer direct exchanges. If you need a different size or color, please return the item and place a new order for the desired item.
8. Never Arrived
If your order never arrives, please check the tracking information first. If the issue persists, contact our customer support, and we’ll investigate the matter promptly. We’ll either send a replacement or offer a refund based on your preference.
9. Cancellation After Ordering
Changed your mind right after placing an order? No worries, you may cancel your order within 24 hours of placing it. To cancel your order, please contact us at [email protected].
10. Change of Mind
Changed your mind about a purchase? No worries! You can return the item within 30 days from the date you placed the order. Please make sure the product is unused, in its original packaging, and with the receipt or proof of purchase. The return shipping costs will be the responsibility of the customer.
11. Contact Us
If you have any questions about our returns and refunds policy, please contact us at:
Address: No. 70 Thuy Phuong Street, Dong Ngac Ward, Bac Tu Liem District, Hanoi City, Vietnam, 100000
Phone: +84 819667406
CA Warehouse: 2446 Cawthra Road, Building 1, Unit 8, Mississauga ON L5A 3K6
CA Phone: 416 836 9545
Working Hours: Monday – Friday: 9 a.m. – 6 p.m.
Email: [email protected]