Shipping Policy

We want every order to arrive smoothly and on time. Here’s what you need to know about our shipping process.

1. Order Processing

Orders are usually processed within 2–3 business days after payment has been confirmed. Orders are not processed on weekends or public holidays.

2. Shipping Rates

We offer simple, transparent shipping rates:

Orders of $80 or more: Free Shipping
Orders under $80: Flat shipping fee of $4.95

Your shipping cost will be automatically calculated at checkout before you complete your purchase.

3. Shipping Destinations

We currently ship to addresses within the United States. If your location is not available at checkout, please contact us and we’ll be happy to help.

4. Delivery Time

Orders are typically delivered within 4-7 business days after they have been shipped.

Please note that delivery times are estimates and may vary depending on the destination, carrier, or circumstances beyond our control.

5. Tracking Your Order

Once your order has been shipped, we’ll send you a shipping confirmation email with tracking information.

You can use the tracking number provided to follow your package through the carrier’s tracking system.

6. Shipping Delays

Although we work with reliable shipping partners, occasional delays may occur due to weather, carrier disruptions, customs procedures, or other unforeseen circumstances.

If your order appears to be delayed, please contact us and we’ll be happy to help check its status.

7. Order Changes & Cancellations

Need to change or cancel your order? Please contact us as soon as possible after placing your order.

We’ll do our best to accommodate your request, but changes or cancellations may not be possible once your order has entered processing or been shipped.

8. Lost or Damaged Packages

We work with trusted shipping carriers to ensure your order reaches you safely. If your package is lost in transit or arrives damaged, please contact our support team so we can review the situation and help find the best solution.

9. International Shipping

If you are interested in ordering from outside the United States, please contact us before placing your order. We’ll let you know whether shipping to your location is available and provide any applicable shipping details.

10. Contact Us

Have a question about your order or shipping? Our customer support team is always happy to help.

Email: [email protected]
Phone: +84 819667406
Address: Address: No. 70 Thuy Phuong Street, Dong Ngac Ward, Bac Tu Liem District, Hanoi 100000 Vietnam

Thank you for choosing us. We truly appreciate your support and look forward to delivering something you’ll love.