Welcome to Tapstrore, where seamless shopping meets hassle-free shipping. We’ve outlined our Shipping Policy to provide you with all the details you need for a delightful shopping experience.
1. Shipping Destination
Currently, We only ship to addresses within Canada. We’re thrilled to serve our Canadian customers and ensure a smooth delivery process.
2. Order Processing Time
Orders are typically processed within 2-3 business days from when you complete payment. Please note that during peak seasons or promotional periods, processing time may be extended.
3. Delivery Time
Our standard shipping takes 6-10 business days. Keep in mind that these are estimated delivery times, and actual delivery may vary due to factors beyond our control.
4. Shipping Cost
- Orders under $100 CAD: A flat shipping fee of $7.95 CAD will be applied.
- Orders over $100 CAD: Enjoy FREE Standard Shipping!
5. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can use this tracking number to follow the progress of your shipment on the carrier’s website.
6. Undelivered Packages
If your package is undeliverable due to an incorrect address or other customer error, we will attempt to contact you for further instructions. If we are unable to reach you or resolve the issue within a reasonable timeframe, the package may be returned to sender and a refund will be issued, minus any applicable shipping fees.
7. Damaged or Missing Items
Please contact us within 48 hours of receiving your order if any items are damaged or missing. We will be happy to assist you in resolving the issue.
8. Delays and Issues
While we strive to fulfill all orders within the stated timeframe, delays may occur due to unforeseen circumstances such as:
- High order volume: During peak seasons or promotional periods, order processing and shipping times may be extended.
- Carrier delays: We rely on third-party carriers to deliver your packages. Service disruptions or unforeseen events may affect delivery times.
- Customs clearance: International shipments may be subject to customs processing, which can cause delays.
- Incorrect or incomplete address information: Providing inaccurate or incomplete address information will delay delivery and may result in additional charges.
In the event of a delay, we will do our best to notify you as soon as possible and provide you with an updated estimated delivery time. We will also work proactively with the carrier to expedite your order when possible.
Please note that refunds will not be issued for delays caused by circumstances beyond our control, such as those listed above. However, we are always committed to providing excellent customer service and will work with you to resolve any issues that may arise.
9. Returns and Exchanges
For information on our returns and exchanges policy, please visit our Returns & Refunds Policy page.
10. Contact Information
Questions about our Shipping Policy or need assistance with your order? Our dedicated customer support team is here to help. Feel free to reach out to us at:
Address: No. 70 Thuy Phuong Street, Dong Ngac Ward, Bac Tu Liem District, Hanoi City, Vietnam, 100000
Phone: +84 819667406
CA Warehouse: 2446 Cawthra Road, Building 1, Unit 8, Mississauga ON L5A 3K6
CA Phone: 416 836 9545
Working Hours: Monday – Friday: 9 a.m. – 6 p.m.
Email: [email protected]
Thank you for choosing Tapstrore. We appreciate your trust in us, and we can’t wait for you to experience the joy of receiving your order!