Return & Refund Policy

At Tapstrore, we want you to feel confident every time you shop with us. If something isn’t right with your order, we’re here to help. Please review our return and refund guidelines below.

1. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or different from what you ordered, please contact us within 90 days of receiving your order.

How to Request a Return:

Contact our customer support team at [email protected] or through our website’s contact form. Please include your order details, a description of the issue, and clear photos where applicable.

Once we review your request, we’ll provide you with return instructions and, where required, a Return Merchandise Authorization (RMA) number.

For approved returns, we will provide the necessary return shipping instructions.

After receiving and inspecting the returned item, we will process your refund or replacement within 3 business days.

Return Shipping:
We cover the cost of return shipping for faulty, damaged, or incorrect items.

Refund:
Approved refunds are issued to the original payment method. Please allow 1–5 business days for the refund to appear in your account, depending on your payment provider.

2. Change of Mind

Changed your mind about your purchase? You may request a return within 90 days of receiving your order.

To be eligible for a change-of-mind return, the item must:

• Be unused and in its original condition
• Be returned with its original packaging
• Be in a condition suitable for resale

How to Request a Return:

Contact our customer support team within 90 days of receiving your order. We’ll provide you with the return instructions and any required RMA information.

Once your return is received and inspected, we’ll process your refund within 3 business days.

Return Shipping:
The customer is responsible for the cost of return shipping for change-of-mind returns. We recommend using a trackable shipping service when sending your item back.

Refund:
Refunds are issued to the original payment method. Please allow 1–5 business days for the funds to appear, depending on your payment provider.

3. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders can be cancelled before they have been shipped. If your order has already been shipped, you may need to return the item according to our Change of Mind policy.

Cancellation Process:

If your order has not yet been shipped, we’ll cancel it and issue a full refund within 1 business day.

If the order has already been shipped, any applicable return shipping costs may be the customer’s responsibility.

Refund:
Refunds will be sent to the original payment method. Please allow 1–5 business days for the refund to appear in your account.

4. Order Not Received

If your order does not arrive within the expected delivery timeframe, please contact our customer support team.

We’ll investigate the shipment with the relevant carrier and work with you to find an appropriate solution. Depending on the circumstances, we may provide a replacement or refund.

If a refund is approved, it will be issued to the original payment method. Please allow 1–5 business days for the refund to be reflected in your account.

5. Contact Us

If you have any questions about returns, refunds, cancellations, or your order, please don’t hesitate to contact us.

Email: [email protected]
Phone: +84 819667406
Address: No. 70 Thuy Phuong Street, Dong Ngac Ward, Bac Tu Liem District, Hanoi 100000, Vietnam

Thank you for shopping with Tapstrore. We appreciate your trust and are always happy to help make your shopping experience as smooth as possible.