Frequently Asked Questions

Welcome to the Tapstrore FAQ page. We’ve put together answers to some of the questions our customers ask most often about payments, shipping, returns, orders, and more.

If you can’t find the information you’re looking for below, please feel free to contact our customer support team.

What payment methods do you accept?

We currently accept PayPal as a payment method. You can securely complete your purchase using your PayPal account.

Can I cancel or modify my order after placing it?

Yes. Please contact us as soon as possible if you need to change or cancel your order.

We can usually make changes or cancel an order before it has been shipped. Once an order has been shipped, it may no longer be possible to make changes, and our Return & Refund Policy will apply.

How long does delivery take?

Orders are generally processed within 2–3 business days after payment confirmation.

Once shipped, delivery to the United States typically takes 4–7 business days.

Please note that delivery times are estimates and may occasionally be affected by carrier delays or other circumstances outside our control.

How much does shipping cost?

We offer Free Shipping on orders of $80 or more.

For orders below $80, we charge a flat shipping fee of $4.95.

The applicable shipping cost will be clearly displayed at checkout before you complete your purchase.

Do you offer international shipping?

We currently ship to addresses within the United States.

If you are located outside the US and would like to place an order, please contact us before purchasing. We’ll let you know whether shipping to your location is available.

What is your return policy?

We offer a 90-day return period from the date you receive your order.

For change-of-mind returns, items should be unused, in their original condition and packaging, and suitable for resale.

If your item arrives faulty, damaged, or incorrect, please contact us so we can help arrange an appropriate solution.

For complete information, please see our Return & Refund Policy.

How can I track my order?

Once your order has been shipped, we’ll send you a shipping confirmation email containing your tracking information.

You can use the tracking number provided to check the delivery status through the relevant carrier’s tracking system.

Do you offer gift wrapping or personalized messages?

At this time, we do not offer gift wrapping or personalized messages with orders.

Do you offer discounts for bulk orders?

We may be able to offer special pricing for larger or wholesale orders, depending on the products and quantities involved.

Please contact our customer support team with your requirements and we’ll be happy to discuss the available options.

Do you sell gift cards?

We currently do not offer gift cards.

This is something we may consider introducing in the future.

How do you protect my personal and payment information?

We take the security of your information seriously.

Our website uses industry-standard security measures to help protect information transmitted through our Site. Payment information is also processed through secure third-party payment providers.

For more information about how we collect and use personal information, please review our Privacy Policy.

Do your products come with a warranty or guarantee?

Warranty coverage may vary depending on the product.

If a product is covered by a manufacturer warranty or specific guarantee, the applicable information will be provided in the product details or can be confirmed by contacting our support team.

Regardless of warranty coverage, eligible faulty, damaged, or incorrect items may be covered under our 90-day Return & Refund Policy.

How can I leave a product review?

If reviews are available for the product you purchased, you can visit the relevant product page and select the “Write a Review” option.

We appreciate honest feedback from our customers and use your reviews to help us continually improve our products and services.

Still have questions?

We’re always happy to help. If your question isn’t answered here, please contact our customer support team:

Email: [email protected]
Phone: +84 819667406
Address: No. 70 Thuy Phuong Street, Dong Ngac Ward, Bac Tu Liem District, Hanoi 100000, Vietnam

Thank you for choosing Tapstrore. We appreciate your support and hope to make every part of your shopping experience simple, secure, and enjoyable.